WhatsApp Business reply templates: 30 ready-to-use messages for customers
Copy-ready WhatsApp Business replies for greetings, away messages, prices, orders, delivery, payments, complaints and reviews — 30 short message templates.
The best WhatsApp Business replies are short, friendly and answer the question in the first line: a price, a time, a yes or a no. Save the ones you send every day as Quick Replies in the WhatsApp Business app, set a greeting message and an away message, and personalise every template with the customer's name and order details before you send it. The 30 templates below cover the messages small businesses send most.
Quick replies, greeting and away messages
The WhatsApp Business app has three built-in tools for repeated messages, under Business tools in the app's settings:
- Greeting message — sent automatically when someone messages you for the first time, or after a long gap.
- Away message — sent automatically outside the hours you set.
- Quick replies — saved messages you insert by typing "/" and a shortcut, such as /price or /delivery.
One note on wording: in the WhatsApp Business Platform (the API used by larger companies and their software), a "message template" means something more specific — a pre-approved message Meta requires before a business can start a conversation with a customer outside the customer service window. The templates below are for everyday replies in the WhatsApp Business app or WhatsApp Web.
Greeting and away messages (6 templates)
Hi! 👋 Thanks for messaging Bloom Florist. How can we help today? For prices, reply PRICE. For delivery areas, reply DELIVERY.
Hello, and thanks for getting in touch with Ali Plumbing. Please tell us what the problem is and your area, and we'll reply with a time and a quote.
Hi, welcome to Spice Garden! You can see today's menu here: [link]. Send your order and address and we'll confirm the delivery time.
Thanks for your message! We're closed right now — our hours are 9am–7pm, Monday to Saturday. We'll reply first thing tomorrow.
Hi! We're closed for the holidays until 3 January. Orders placed now will ship on the 4th. Thank you for your patience!
Thanks for your message! We're busy with customers at the moment and will reply within the hour.
Prices, availability and orders (8 templates)
Hi Sara! The 2kg chocolate cake is Rs 4,500, and the 1kg is Rs 2,500. Would you like to order one? 🎂
Yes, we have the black one in size M! Shall I keep it aside for you until tomorrow?
Sorry, Ahmed — the blue one is sold out. We get new stock on Friday. Would you like me to message you when it arrives, or is the grey one an option?
Thank you, Maria! Your order is confirmed: 2 × large pizza, 1 × garlic bread. Total: £28. Delivery around 7:30pm.
Happy to help! Please send your full name, address and preferred delivery time, and I'll confirm the total.
We can definitely make that! For a custom design we need 3 days' notice and a 50% deposit. Please send a photo of what you have in mind.
Hi Hira! We have Thursday at 11am or 4pm free. Which would you like? 💇♀️
You're booked for Thursday at 4pm with Sana. See you then! If you need to change it, just message us here.
Delivery and payment (6 templates)
Yes, we deliver to DHA and Clifton. Delivery is free on orders over Rs 3,000, otherwise Rs 250.
Good news, Omar — your order is out for delivery and should reach you within 45 minutes. 🚚
Sorry, Lina — your order is running about 30 minutes late because of traffic. It's on its way and we'll let you know when the rider is close.
You can pay by bank transfer or cash on delivery. For transfer, please send a screenshot of the payment here once done.
Payment received, thank you! Your order will be dispatched today.
Hi Daniel, a friendly reminder that the balance of £60 for your order is due today. Let me know if you have any questions.
Complaints, returns and thank-yous (10 templates)
I'm really sorry about this, Fatima. Could you send a photo of the item so I can sort it out for you straight away?
Sorry for the mix-up, Josh! We'll collect the wrong item tomorrow and deliver the right one at the same time — no charge.
Your refund of £35 has been sent today. It may take 3–5 working days to appear. Sorry again for the trouble.
You can return unworn items within 14 days. Just message us here with your order number and we'll arrange the pickup.
We don't repair that model, unfortunately, but the authorised service centre on Main Road does. Sorry we couldn't help this time!
Thank you for your order, Grace! We hope you love it. 💛 Send us a photo if you'd like — we love seeing our pieces in their new homes.
Hi Ben! We hope you're enjoying your new sofa. If you have a minute, a Google review would really help our small business: [link]. Thank you!
Welcome back, Ayesha! Lovely to hear from you again. The usual?
Hi Usman, just checking whether you'd still like the table we kept aside for you. We can hold it until Saturday.
Glad we could help, Chloe! Message us here any time. Have a lovely day. 😊
Tips for WhatsApp replies that sell
- Answer the question in the first line. "Rs 4,500" before "Thank you for your interest".
- Personalise every template. Name, item, time. A quick reply sent unedited reads like a bot.
- Reply in the customer's language and script. If they write in Roman Urdu, a reply in Roman Urdu feels natural; a formal translation does not.
- Keep emojis light. One per message at most, and none in complaints.
- Reply fast. On WhatsApp, customers expect minutes, not days. A short "Checking now — back in 5 minutes" beats silence.
Replying faster on WhatsApp Web
Quick replies are fixed text, and customers rarely ask the same question in the same words. On WhatsApp Web — which also opens a WhatsApp Business account on your computer — AI Reply Writer adds an ✦ AI Reply button that reads the chat, including photos and PDFs the customer sent, and drafts a reply in the language they wrote in. Save your prices, delivery areas and hours once and replies quote them instead of guessing. You edit the draft and press Send yourself; nothing is sent automatically. It also works on Messenger and Instagram, and the free plan includes 20 replies a month.
For replies to public reviews, see thank-you replies for positive reviews and how to respond to a negative review.
Frequently asked questions
How do I set up quick replies in WhatsApp Business?
In the WhatsApp Business app, open Settings, then Business tools, then Quick replies. Add a message and a shortcut; in a chat, type "/" and the shortcut to insert it.
What is a good WhatsApp Business greeting message?
A short welcome with your business name and one clear next step, such as "Thanks for messaging Bloom Florist! Tell us what you need and your area, and we'll reply with prices."
What is the difference between quick replies and message templates?
Quick replies are saved messages in the WhatsApp Business app that you insert yourself. Message templates belong to the WhatsApp Business Platform (API) and are pre-approved messages a business needs to start a conversation with a customer outside the customer service window.
Can I use AI to reply to WhatsApp messages?
Yes. A browser extension such as AI Reply Writer can draft replies on WhatsApp Web from the chat you have open. You review and send each message yourself.
