AI replies to your Google reviews
Every review deserves a reply, and a good one shows the next customer how you treat people. AI Reply reads the review — its words and its star rating — and drafts a reply in your business's voice.
Free every month · No card needed · You always send
Where it works on Google Business Profile
Review replies
Works in business.google.com and in the review-reply box Google shows in Search under "Read reviews".
Business updates
Draft the text of a Google post about an offer, an event or news.
Your business facts
Add your name, services and policies once; replies use them and do not invent.
A real example
What the extension reads, and the draft it hands back for you to edit.
A 3-star review of a restaurant
Food was good but we waited 40 minutes for our mains on a Saturday. Staff were apologetic at least.
Hi Hamza, thank you for the honest review, and we're sorry about the wait. Saturday evenings were busier than we planned for — we've added a second chef for weekend dinners since. We're glad you enjoyed the food, and we'd love to welcome you back for a faster visit.
Drafts appear in an editable box. Nothing is sent until you send it.
How it works
Open your reviews in Business Profile or Google Search, and click Reply.
Press AI Reply. It reads the review and the rating, then drafts.
Edit the draft and post it yourself.
What people use it for
Restaurants and cafés
Reply to every review, good or bad, without spending your evening on it.
Clinics, salons and services
Calm, professional replies to unhappy customers.
Agencies
Keep many clients' review replies consistent.
Questions about Google Business Profile
Does it reply to reviews automatically?
Never. You choose each review, read the draft and post it.
Does it handle negative reviews?
Yes. It reads the rating and the complaint, and drafts a calm reply that acknowledges the problem without arguing.
Do I need to connect my Google account?
No. It reads the review on your screen. There is nothing to connect.
Reply faster on Google Business Profile
Install the extension, open a conversation, and press AI Reply. A free allowance every month, in 75 languages.
It works on these sites too
Google Business Profile is a trademark of Google LLC. AI Reply Writer is an independent product and is not affiliated with or endorsed by Google LLC.