AI replies to Trustpilot reviews
On Trustpilot, AI Reply reads a customer's review — what they said and how many stars they gave — and drafts a reply that fits both.
Free every month · No card needed · You always send
Where it works on Trustpilot
Review replies
The button appears in the reply box for a review.
Reads the rating
A one-star complaint and a five-star thank-you get very different replies.
Your company's facts
Saved policies — refunds, delivery times — are used rather than guessed.
A real example
What the extension reads, and the draft it hands back for you to edit.
A 2-star review of an online shop
The jacket is lovely but delivery took 12 days and no one answered my email.
Hi Emma, thank you for telling us — and we're sorry. Twelve days is well beyond our usual 3–5, and you should have had a reply to your email. Please send your order number to our support address and we'll look into what happened and make it right. We're glad you love the jacket.
Drafts appear in an editable box. Nothing is sent until you send it.
How it works
Open the review you want to answer and click Reply.
Press AI Reply. It reads the review and rating, then drafts.
Edit the draft and publish it yourself.
What people use it for
Online shops
Answer every review promptly, positive and negative.
Customer service teams
Consistent replies in your company's voice.
Recovering unhappy customers
Replies that acknowledge and offer a next step.
Questions about Trustpilot
Does it post replies automatically?
Never. You read, edit and publish each reply.
Does it use the star rating?
Yes. The rating changes the reply — an apology for a low score, thanks for a high one.
Can it mention our refund policy?
Yes, if you saved it in "About your business". It uses your facts, not invented ones.
Reply faster on Trustpilot
Install the extension, open a conversation, and press AI Reply. A free allowance every month, in 75 languages.
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Trustpilot is a trademark of Trustpilot A/S. AI Reply Writer is an independent product and is not affiliated with or endorsed by Trustpilot A/S.